Our services

Our Community Rehabilitation services supports service users to achieve their goals and gain the skills and confidence to rehabilitate and live within communities.


Community Payback

Community Payback

Community Payback is a requirement given by the court as part of a sentence which involves doing unpaid work in the community.

Community Payback involves doing unpaid work in the community such as removing graffiti, renovating public buildings, improving green spaces and conservation work. It can range from 40 to 300 hours and usually has to be completed within 12 months.

Our Community Payback supervisors, who work to high health and safety standards, manage small teams on projects across Norfolk and Suffolk. We provide unpaid labour to local authorities, community safety partnerships, charities, schools and colleges, community groups, churches and government organisations.

Community Payback gives service users an opportunity to learn new skills, gain experience working as part of a team and give something back to their community. They can also gain qualifications, which can help their future job prospects.

Each year, more than eight million hours of Community Payback are carried out nationally.

With current minimum wage levels, this is the equivalent of over £45 million paid back to communities. At the CRC, we supervise around 1,000 people who’ve been sentenced to do unpaid work.



We offer a wide range of behavioural programmes aimed at changing attitudes, thinking and offending behaviour.

Our behavioural programmes deal with offences relating to domestic abuse, drink-driving, violent behaviour, substance misuse and hate crime.

We also run programmes that help people deal with conflict, manage stressful situations or develop better social skills. Some of our programmes have been specifically designed for women. Service users can take part in group work and one-to-one sessions with an experienced course facilitator.

Our programmes help participants to:

  • understand how their attitudes and beliefs can affect their behaviour
  • see things from another person’s point of view
  • find ways to develop positive relationships
  • learn how to maintain change once they’ve finished the course
  • create a better life for themselves and those around them.

We run two Ministry of Justice accredited programmes:

Building Better Relationships – a 30-session group work programme to help men convicted of domestic abuse understand the attitudes that underpin their abusive behaviour and stop being violent in their relationships.

Thinking Skills Programme – a 19-session group work programme where participants learn skills to change thoughts, attitudes and values that lead to criminal behaviour.

To view our full list of programmes, download our brochure of services.

Through the Gate

Through the Gate

Our Through the Gate (TTG) service helps people settle back into the community after leaving prison.

TTG starts when service users are still in prison so that they can prepare for their release and take action to stop their offending behaviour.

Each person works with a resettlement worker to create their own resettlement plan.

Support, which is provided in partnership with Anglia Care Trust, Ipswich Housing Action Group or Ormiston, might include:

  • accommodation – support and advice on finding somewhere to live, maintaining an existing tenancy or dealing with any previous mortgage or rent arrears
  • employment, training and education – advice on the impact of benefits linked to employment or training, advice disclosing to potential employers and contacting existing employers to negotiate continued employment.
  • finance – advice on managing money, benefits and debt
  • personal, relationships and community - checking healthcare providers have completed primary care registrations, arranging continuity of care appointments help to access care, mental health services and trauma support, help to engage with services to tackle alcohol and substance misuse and help to build and maintain relationships with family and friends

The service also provides tailored support for:

  • victims of domestic abuse and sexual exploitation
  • people who are vulnerable or have complex needs 

Through The Gate keys icon

We provide these services at four prisons across Norfolk and Suffolk – at HMP Norwich, HMP Wayland, HMP Bure and HMP Hollesley Bay.


Restorative Justice

Restorative Justice

Restorative Justice brings a service user and their victim(s) together to talk about how the crime has affected them.

Restorative Justice is a voluntary process that can only happen if both parties are willing and suitable to take part. It could involve a face to face meeting (known as a conference) or an exchange of letters. Trained Restorative Justice facilitators work with both parties to help them prepare for a meeting. Taking part can be a positive experience for those involved.

How it helps service users

  • Restorative Justice helps service users understand the real impact of their crime. By hearing how their actions have affected other people, it can stop them re-offending in the future. It also gives them an opportunity to say sorry to the victim and move on from their crime.

How it helps victims

  • Through Restorative Justice, victims are given a voice and an opportunity to ask questions that perhaps weren’t answered in court. They can talk about how the crime has affected them, and feel reassured that they won’t be harmed again by the same person.
Supporting victims of domestic abuse

Supporting victims of domestic abuse

Our Partner Link Officers give support to women whose partner or ex-partner is on our Building Better Relationships Programme or Safer Relationships Group

We work closely with the victims, keeping them informed of the progress their partner or ex-partner is making on the course. We also contribute to making sure victims have a pre-arranged place of safety in an emergency.

Nominate a project for Community Payback

Any person or organisation can nominate a project for Community Payback. To be considered your project must:

  • benefit the local community
  • not take paid work away from someone
  • not allow anyone to profit from the work
  • be challenging and demanding.